Chilling report on the Tiger attacks at the San Francisco Zoo:

“The zoo is too often chasing problems rather than proactively addressing known concerns,” the report said. “This will require a shift in culture and the supervisory and maintenance staff to make it happen.”

Where have I heard that before? The details of the story are telling, such as the fact that a gun meant to be used in times of emergency was inaccessible to the person trained/authorized to use it. I suspect this incident will help create that shift in culture, but it is a shame about the cost (two deaths, mauling, and trauma) that it took to catalyze change.